Terms & Conditions

These Terms & Conditions govern your use of Orders Connect and the Orders Connect mobile application. By creating an account or placing an order, you agree to provide accurate information and to keep your account credentials secure.\n\nProduct availability, prices, promotions and minimum quantities may change before an order is placed. The price confirmed at checkout applies to that order. Historical orders are not changed by later catalogue updates.\n\nOrders are processed according to their payment status. Eligible products may support installment payments. Products subject to installment plans are released only after the required product amount has been fully paid.\n\nShipping charges, delivery charges and product charges are separate where indicated. Products marked Paid Shipping may have shipping calculated and collected later. Local delivery from a warehouse or pickup point to the customer may attract an additional delivery fee.\n\nReturns, refunds and cancellations are subject to the policies published by Orders Connect and applicable law. Promo codes, wallet credit, loyalty points and referral rewards are subject to the rules shown when they are earned or used. Fraudulent, abusive or duplicate reward activity may be cancelled.\n\nCustomers may request account deletion through the available account deletion feature. Active transactions may need to be completed or resolved before deletion can be finalised.