Return Policy

Returns are accepted only for eligible items that are defective, damaged, incorrect, or materially different from the item ordered. Change-of-mind returns are not accepted. An incorrect size, colour, style, quantity, or specification selected by the customer does not qualify for a return.\n\nReturn requests must be submitted within 3 days after the order is marked Delivered or Collected. Contact Orders Connect Support with your Order ID, the reason for the request, and clear photos or other evidence where applicable.\n\nItems must be unused, unwashed, unaltered, and returned with their original packaging, accessories, labels and supplied parts where reasonably applicable. Do not send an item back before the return request has been reviewed and return instructions have been provided.\n\nWhere an approved return requires the item to be shipped back to the supplier, the cost of shipping the item back to the supplier must be borne by the customer. Any related courier, international shipping, customs, handling, or return charges may also be the responsibility of the customer.\n\nApproved returns may be resolved by replacement, store or wallet credit, or refund depending on the circumstances and availability. Nothing in this policy limits rights that cannot lawfully be excluded.